At Make Your Dog Smile we treat clients’ personal information and details extremely seriously. We will only use the information we collect about you lawfully (in accordance with the UK and EU Data Protection Regulations) with the primary purpose to make your and your dogs’ training and/or grooming experience as enjoyable and easy as possible.

Personal information that we collect about you and why

Information that is collected when you make a booking are details of your dog, your contact information (telephone number, postal and email address).  Details of your dog is to help give your dog a better experience from start. Your contact information is to enable us to give you the training and/or grooming service (arriving at correct location and/or pick-up /delivery) and to keep you updated on progression and services. When signing up for the newsletter on our website, the only information collected is your name and email address. This collected information is only for the use of Make Your Dog Smile and is not shared with any other party.

Updating your preference and your right to erasure

We hold this information for as long as you and your dog remain a client and for 5 years afterwards or where otherwise required. We will remove you from getting reminders and updates if we notice that you have not engaged with those we have sent you for over 9 months. You have the right to opt out of emails via the unsubscribe link found at the bottom of every newsletter or by contacting us via email. You have the right to opt out of text reminders by replying stop to the sent text message. You also have the right to access information held about you and may ask for the information to be amended or deleted. For this please contact us via email

Receiving Make Your Dog Smile updates

We will email you newsletters, updates and promotions if you were receiving them prior to May 2018 and have not unsubscribed. We will only email you if you have signed up to receive newsletters.

Changes to our privacy policy

We may amend this privacy policy at any time, so please ensure you check the latest version regularly. Our current privacy policy applies to all information that we have about you and your dog.